Collecting employee feedback is essential to reducing employee turnover rates, increasing overall job satisfaction, and improving employees’ well-being. With surveys and employee net promoter scores (eNPS), companies can track employee engagement. Pairing these tracking methods with software lets businesses get a complete read of how engaged employees are with their company.
This article will explain more about employee engagement and provide details on employee engagement metrics worth watching.
What are employee engagement metrics?
Employee engagement metrics can help business leaders and teams track engagement to understand better how employees work. It’s a concept that works to understand the nature of the relationship between an organization and its employees. Knowing how your employee's work can help your company implement new strategies to help your teams increase productivity and stay connected and involved with the company’s vision.
Six employee engagements to consider for your business
The employee engagement metrics below all help companies measure employee engagement within an organization. Using these metrics, a company can take action where necessary and design strategies to improve employee engagement and happiness.
1. Workload balance
One of the most significant factors to consider with employee engagement is workload. That’s because if a person or team is overloaded with work, it can quickly lead to team burnout. By tracking workloads and keeping an eye on who might be overworked, you can ensure employee engagement doesn’t suffer.
2. Employee satisfaction
Tracking and measuring employee satisfaction allows you to find out how happy an employee is with their job and work environment. Common factors that makeup employee satisfaction include remuneration, stress, leadership, management, teamwork, employee experience, company culture, and work-life balance. Employee engagement and employee satisfaction are often paired together as they revolve around how satisfied and engaged employees are within the workplace.
3. Personal productivity insights
Personal productivity data can provide insights into traits that can indicate employee disengagement — for individual team members and employees as a whole. Managers can learn how their employees work individually and as a team. It can also be used to provide data on how work gets done, how groups interact, and how employees can learn skills and grow.
4. Insights into benchmarks and goals
Benchmarks and goals can provide a bottom line to work from as you create an engagement strategy. You can track how your team and each individual are performing and compare that to your goals and theirs. You can then use this information to make adjustments to your employee’s goals as needed.
5. Customer satisfaction
If your employees are unsatisfied with their jobs, this can trickle over and affect your customers. Engaged employees are fully immersed and enthusiastic about their work. Measuring customer satisfaction can help you determine how well your employees meet or exceed customer expectations.
6. Employee engagement surveys
Companies use employee engagement surveys to hone in on self-reported engagement levels. While the cadence of surveys can vary, it’s generally a good idea to perform them frequently, either on a monthly or quarterly basis. By surveying your employees, you can benchmark your results to see how your employee experience changes over time.
Contact H2H Enrollments to learn more about employee engagement metrics.
At H2H Enrollments, we provide everything you need to manage your workplace culture. From compliance to benefits, employee engagement, hire-to-retire services, and self-service logins for customers—our solutions save you time and money. Contact us to learn more about how our fully customizable services can support your team.